Legal
Terms & Conditions
Last updated: 4 August 2026
These terms provide a general framework for using Pranjal Tours & Travels services. Your confirmed quotation or booking may include service-specific conditions.
Services and quotations
Services are planned from the information provided by the customer. Quotes are subject to availability, route, dates, passenger requirements and partner confirmation, and may change until a booking is confirmed.
Bookings and payment
A booking is confirmed only after required information and payment are received and confirmation is issued. Customers are responsible for checking passenger names, dates and itinerary details before approval.
Changes and cancellations
Change, cancellation and refund eligibility depends on the relevant fare, supplier, hotel, transport or courier policy. Any non-refundable charges or reasonable service fees will be communicated where applicable.
Traveller responsibilities
Travellers must carry valid identity, permits and travel documents, follow reporting times and provide accurate information. Missed services caused by delay, incorrect details or missing documents may not be refundable.
Third-party services
Airlines, rail operators, hotels, transporters, couriers and other suppliers operate independently. Their terms, schedules and service conditions apply to the portions they fulfil.
Liability
We coordinate services with reasonable care. To the extent permitted by law, we are not responsible for events outside reasonable control, including weather, traffic, government action, strikes, supplier disruption or schedule changes.
Contact and changes
These terms may be updated as services evolve. Questions about a quote, booking or these terms can be sent through the Contact Us page.